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fundiswa M

1 reviews | Active since May 2011

24 Mar 2016, 12:19

treated like 3rd rate citizen

My organization is affiliated with Discovery health, so I processed my application in January, today is the 24th of March and I am nowhere. <br> <br> The biggest bone of contention lately is the fact that I have PCOS, it got so bad I even wrote to the medical aid council because I thought they have failed to list my condition as one of the recognized chronic conditions. All they needed to do was tell me if they will impose a waiting period etc, or whatever requirements they had. <br> <br> I have been sent from pillar to post, the worst service in my life. I app**** to Fedhealth 2 days ago, this morning I have an sms confirming my application has been approved, and I spoke to someone in the chronic illnesses department, and I know what to do concerning my PCOS treatment. <br> <br> Thank you for the nightmare before I joined you, I am sure dealing with you would have been an even bigger headache.

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Replies (1)
Discovery Health
Discovery Health's reply01 Apr 2016, 10:45
Official
Hello fundi1985,

Thank you for your comment and for speaking to me today.

Please accept our sincere apologies for the level of service that you have received regarding your application with us. Thank you for bringing the issue to our attention. We value your feedback and will ensure the service is addressed accordingly with the relevant department to avoid this happening in future.

Kind regards
Sirgree