Treat customers like ****

Pathetic customer service from discovery oncology - Going on 5 months to sort a claim and still nowhere - numerous calls and messages and no one bothers to call back, numerous times have had calls dropped on me when on hold for 25 min or more. Promises made to be hands on with the claim but actually could'nt be bothered. Replies on hellopeter to say we "investigating" but still no-one comes back to me. Discovery - always quick to take my money but when it comes time to payback, every excuse under the sun is used. Have never been so disappointed in a medical aid with the way that i have been treated