Transfer of in-active membership to new membership

My last day at company A was on 6 March. I still had medical until 31st March 2015. Start my new job on 07 April 2015 fill out a form for medical guess which company I chose yip DISCOVERY. What I understand from downgrading my medical aid a few times in the past is that if you have a balance in your savings that money is only paid out after 4 months just to cover any outstanding claims. NICE NO PROBLEM<br> MEMBERSHIP 1 from company A (coastal saver) was in-active from April 2015. Company B filed for new membership (essential saver). NOW HERE is WHAT I DON'T UNDERSTAND. SAME MEDICAL COMPANY ONLY NEW MEMBERSHIP BUT I MUST STILL WAIT 4 MONTHS FOR THE SAVINGS BALANCE FROM MY OLD MEMBERSHIP TO BE PAID OUT AND ALL I WANT IS FOR THEM TO TRANSFER IT TO THE NEW MEMBERSHIP. I PHONED THEM PLENTY OF TIMES TO ASK THEM TO JUST TRANSFER THE BALANCE FROM OLD MEMBERSHIP TO MY NEW MEMBERSHIP RIGHT WRONG NO SIR WE MUST WAIT 4 MONTHS..<br> <br> QUESTIONS<br> HAVE I MOVED TO ANOTHER MEDICAL AID COMPANY? - NO<br> DO I WANT THE MONEY IN MY BANK ACCOUNT? - NO <br> TO THE POWERS THAT BE JUST TRANSFER IT TO MY NEW MEMBERSHIP ALSO I AM STILL WAITING ON MY NEW CARD<br> IF IT WAS UP TO ME I WOULD HAVE MOVED TO BONITAS. I HAVE MORE TO SAY