Transfer of funds from an old savings plan to a new savings plan

<p>I called Discovery Health on Friday the 2nd of December and recieved a<br />reference number to get my medical savings funds transfered from my<br />old Discovery account to my new one, I called again twice the next<br />week, once on the Wednessday, recieved another reference number, was<br />told my query would take 2-3 working days to resolve. I called again<br />on the Friday when I was told they required a signed letter to<br />transfer the funds, which I sent on Friday and recieved another<br />reference number.</p> <p><br />I called again on Monday 12 of December, and recieved another reference<br />number and was told, the funds would be available the very next day.</p> <p>I called again on the Tuesday and was told, this was within their lead<br />times and it will take 2 days to process.</p> <p><br />So I called again today, 13 days after the first query was raised,<br />and was told I need to supply them with banking details because the cant do a funds transfer from one Discovery account to another discovery account.</p> <p> </p> <p>Number 1</p> <p>If discovery has 2 - 3 days lead times, Why has this taken 13 Days and still not fixed.</p> <p> </p> <p>Number 2</p> <p>Why does, Discovery need my banking details for a simple internal internal transacsion.</p> <p> </p> <p>Number 3</p> <p>Why do their staff, state it can be done and then change their minds and state it cant be done.</p> <p> </p> <p>Number 4</p> <p>Why does it take them 5 days to tell me they require a signed letter from me.</p> <p> </p> <p> </p> <p>Number 5</p> <p>Over 10 min on the phone waiting for a Manager to speak to me, 13 days and the issue is still outstanding. </p> <p> </p> <p>For a professional organisation, there Customer Service leaves a lot to be desired.</p> <p> </p> <p> </p> <p> </p>