1 reviews | Active since Jan 2015
Transfer an existing member to an employer group
My medical aid has been transfered to the employer group yet I get an email stating that my medical aid has been suspended!?! What the hell?? All contributions have been deducted from my salary and when I call them they acknowledge that I am under an employer group but they do not know why THEY did not change the details on their system? This is their email below.<br> <br> <br> Thank you for contacting us. <br> Transfer to employer group <br> We can confirm that we have transferred the above membership to the Jeremy Vaugn Security group, employer number *** with effect 2015/07/01.<br> If you have any more questions, please call us on ***, email [Email Removed] or visit [URL Removed] <br> Regards<br> Shivaan Sookraj<br> Discovery Health (Pty) Ltd <br> On behalf of Discovery Health Medical Scheme <br> <br> Can someone actually do their job at Discovery for a change?
Thank you for your comment.
I investigated your query and confirmed that your membership is active. The membership has been transferred correctly to the new employer group. Please accept my sincerest apologies for the manner in which your query was handled. I am addressing this internally to ensure this does not occur going forward.
Thank you for allowing me to assist with your query.
Regards
Jashvir
Thank you for your comment.
I investigated your query and confirmed that your membership is active. The membership has been transferred correctly to the new employer group. Please accept my sincerest apologies for the manner in which your query was handled. I am addressing this internally to ensure this does not occur going forward.
Thank you for allowing me to assist with your query.
Regards
Jashvir