Total lack of service or response from Discovery Medical Aid

I've been trying to get assistance from Discovery for over a month but keep getting automated responses from them saying a consultant will make contact but never does. Really disappointing service from Discovery considering how expensive their premiums are. Time to look for a more client service orientated medical aid.

Really dissappointed with the service and lack of response from Discovery - i have been trying to contact discovery to get advise on the correct cover to take for weeks now, but keep getting automated responses that someone will call me but no one does. really don't want to go to hellopeter but it seems that is the only time discovery responds ?

On Mon, Dec 10, 2018 at 12:36 PM ********** wrote:

Dear Member

Your reference number

Thank you for your email. Your reference number ********** 780. One of our s****ed consultants will respond to you by email or call you within the next two to three business days.

Please do not reply to this email

This is an automated response to acknowledge that we’ve received your request.

Get help online: 10 ways to get the most out of your health plan

Our digital technology empowers you and your doctor to manage your health and your health plan, anywhere, anytime.

01 | MEMBERSHIP CARD Download your digital membership card to your smartphone 06 | MEDICAL COVER WHILE TRAVELLING Access medical cover while travelling outside South Africa 02 | CLAIMS Submit and track your claims 07 | ORDER MEDICINE Order medicine using MedXpress 03 | FIND HEALTHCARE PROVIDERS Find a healthcare provider you can get full cover with 08 | HOSPITAL ADMISSIONS View information about your hospital admissions 04 | FIND DOCUMENTS Find your tax certificate and other documents 09 | HEALTH RECORD Access your health record 05 | BENEFITS AND SPEND Track your benefits and medical spend 10 | DOCTOR CONSENT to access your medical records Download the Discovery app