Total incompetence

In december I had a PMB application at Discovery that was approved. On the approval they got one of the codes wrong and in the call admitted that they have got it wrong.<br> Since then it has been down hill. From changing a simple code I have had 4 different approval letters sent - finally today one that was correct only to be sent one 6 hours later which is not only correct but the date of my benefit has changed.<br> I have called numerous times - the call centre is not able to deal with this as it is not part of their job and the supervisor who was suppose to call me just doesnt<br> <br> I am asking for nothing more than I am legally entitled too but as usual me as the PAYING customer has to sit for 4 hours dealing with an issue that is based on the incompetence of the staff they have. Not only that but the constant disrespect for a client by saying they going to return the call and not doing so. I dont get this for free. If i dont pay one month they suspend my cover but they seem to think that they are above client service and that the customer is wrong and must just jump through hoops because what can we do against such a big company.<br> <br> Nobody takes responsibilty for anything