Total disrespect for customers

Submitted a claim on my Discovery Medical Aid App on Tuesday, 6 October '26 & received an SMS stating the claim would be processed in 2 to 3 working days with a ref. no. ***. On Wednesday, 14 October '26 submitted a complaint on my Discovery Medical App stating the claim has as yet not been processed - NO RESPONSE TO DATE !!! Escalated the complaint to the KZN office yesterday, Thursday, 15 October '26 - an SMS stated a consultant will be calling me - NO RESPONSE. If Discovery Medical Aid are unable to honour a statement in their SMS of processing a claim within 2 to 3 days, then that statement should be REMOVED & the true fact stated !!