TOP QUALITY CUSTOMER SERVICE NO LONGER!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thank you Dr Ronald Whelan for your response. It reinforces why Discovery Health do not give a damn about their members. Keep up the good work??
Request for feedback from CEO I have engaged with our CEO’s office and they are in support of the feedback I have provided to you. We are unable to send the requested apology letter to you.

Hi Paurusa,
Here we go again!!!!! Email & voice call from Netcare that member owes R21,800?????????????????????????????????????????
Please again thank Dr Roland Whelan for his response not to acknowledge my request for an apology for the shocking service I have received. This is exactly my point, I pay the premiums, Discovery mess up the claims, CEO refuses to deal with me & I get demands from service providers.
Thanks Discovery Health for your upmost focus to make my life easier!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Unbelievable…………………………………………………………...

Afternoon Mashao,
I have dealing with Discovery Health for the last two months trying desperately to resolve all the outstanding claims from all the service providers that were involved in my mother-in-laws emergency admission at the beginning of May.
I was called today requesting payment for +/-R1,2k & now you are advising me that there was a duplicate code. Between your practice & Discovery Health, no one seems to know what is going on!
Is this ***** or are you & Discovery trying to milk very member for all the money you can.
This is very unprofessional & the fact that we are now in the middle of August & only finding this out now is very, very unprofessional & makes no longer trust anyone.
Even the CEO of Discovery Health refuses to engage with me which is a clear indication as a team you are taking advantage of patients & members.
Thanks
Garth De Haan******

Dear Garth
Thank you for contacting us.
Claim for Sunninghill Nursing Home
Claim paid in full by Discovery Health Medical Scheme
As confirmed in our previous email, this claim has been paid in full to the provider.
The payment release date for the outstanding amount is 19/08/2024.
I called the provider earlier today on ***. I spoke to Dineo and she stated that their
system will keep generating SMS notifications until they receive the payment. We are unable to
assist you further with this matter. The notification in your email trail also states “Plse ignore if
already paid.”
Please contact the provider if you wish to discuss this further. Dineo advised me that Thabiso
Rampedi is dealing with this account; however, he is on leave today.
If you have any more questions, please visit www.discovery.co.za.
Regards
Paurusa Samaroo

Attention: Dr R Whelan,

I am really sorry that I am making life so difficult for you at Discovery Health. But tit for tat. If you had only been able to delivery the service we pay for every month, I would not be having to field phone calls, WhatsApps & emails from numerous medical service providers hounding me for money that you messed up with. What am I now a Discovery Health call centre agent??

& still waiting for an apology for such shocking service.

Ignore me as much as you want I will continue with my rant……………