Top class assistance on a late Friday night

I called Discovery to obtain hospital authorisation. It was 7pm on a Friday, so you would expect the consultant to be quick and short to enjoy the rest of their night off. However, I was assisted by a lady named Linda who made me feel like I was doing her a favour by calling. She was incredibly friendly, and we chatted like we knew each other for years. Thank you, Linda! Your friendly assistance is greatly appreciated!