Took one Individual to turn service into good

On Wednesday 23/06/2015, I had called Discovery with a query and I had also ask the consultant to please update my email address and cellphone details. She had assessed me that this was done. On Thursday 24/06/2015, I had called again as I needed to confirm something with them. The consultant on the phone informed me that my email and contact numbers not on the system. I then informed him that I had just confirmed it the day before. After a lenghtly conversation where we got nowhere I asked to speak to a supervisor, he then transferred me to someone and I was left on hold for 12 minutes.<br> <br> I had now reached breaking point and was highly frustrated. I then called back as I wanted the issue resolved. The consultant that answer the phone, had no problem confirming my details and quickly put me through to a supervisor.<br> <br> The service I received from Dylan Blimah was outstanding, He was very well mannered and dealt with me in calm manner. He went beyond duty by given his direct business email address for me to send him the required documents and was connect through the day until my issue was resolved.<br> <br> Well done Dylan Bhimiah for the outstanding manner in which you handle my query.