Took more then agreed money fully paid account

Item: Discovery Health
Rating: 1
Author: melissa M

They took double payment. All my payments is up to date . This resulted in a total failure of all my other debit orders not working . I have enquired but no responce . My bank has charged me R480 fees for debit order failure . Because they took double payment for a fully paid account . Please fix this and the extra charges .

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

08 Apr 2021, 10:46

Dear Melissa M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply08 Apr 2021, 10:46

Official

Dear Melissa M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

09 Apr 2021, 11:38

Dear Melissa M

We’ve contacted you regarding your complaint.

Regards

Discovery Health Servicing Team

Discovery Health's reply09 Apr 2021, 11:38

Official

Dear Melissa M

We’ve contacted you regarding your complaint.

Regards

Discovery Health Servicing Team