Took debit order after cancellation will not refund

<p>It pains me that i have to use a website like hello peter to get assistance. Not even sure if discovery even cares about sites like this, u</p> <p>It pains me that i have to use a website like hello peter to get assistance. Not even sure if discovery even cares about sites like this, un the less here I go.</p> <p> </p> <p>I wanted to reactivate my discovery watch benefit, I was told that if I I want to go ahead I need to reactivate my vitality. So I did.</p> <p>Then then Discovery said that my gap was too long and I can’t carry on with my watch benefit and I need to pay the full amount (I agreed and paid the outstanding amount) I then immediately said to them if I cant carry on with the watch benefit please to cancel my vitality. The consultant said that he will.</p> <p>Two days later I sent a mail stating that they must cancel and again phoned to reconfirm.</p> <p> </p> <p>Long story short I have had vitality for about two days and (could be less) and yet they have taken a debit order after my cancelation. </p> <p>The only reason I took vitality is due to the consultant giving me the advice to activate to make benefit of my watch benefit.</p> <p>Lastly please discover don’t give a generic message (like below) I am a person and would like a proper response</p> <p>We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.</p> <p>Regards<br /> Discovery Health Servicing Team</p> <p>Spoke to consultant Zolani Ngomela Ref ********** 455</p> <p> </p> <p> </p> <p> </p> <p> </p>