Too lazy to respond to a client

I have submitted a claim form and invoice on 13.04....til date I haven't heard anything from Discovery. I phoned on 24.04 and spoke to a very helpful gentleman named Eugene. It seems as if the Claims department did not process my claim due to the fact that the invoice was unclear. I received no phone call neither a reply on my mail requesting me to re-submit! This is not the first time that someone is to lazy to pick up a phone or send a mail to request outstanding documents. Instead of providing a client with excellent service they would rather ignore the my submitted claim. So much for TCF Discovery!<br> <br> Eugene asked that I send the invoice again to his Team leader, Nazmie, which I did. She read the mail within a few minutes, but did not even bother to reply with a \Thank you