RD
Ross D
1 reviews | Active since Aug 2013
15 Jun 2015, 14:58
Too difficult to get my own money back
I requested a special payment from my Discovery medical savings fund, which is MY money that I contribute to every month, on the 22nd of April 2015. After 8 weeks of jumping through hoops, I will still waiting for the full amount to be paid because of internal policy and \T and C's". When the balance was finally paid"
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Discovery Health's replyOfficial
17 Jun 2015, 11:03Hello dold.ross,
Thank you for your comment.
I tried contacting you however could not reach you on the number provided.
I would firstly like to sincerely apologise for the inconvenience experienced regarding your claim query. This is not the level of service we aim to deliver and assure you that this will be addressed. I am pleased to confirm that your claim has since been reprocessed, we will be refunding this amount to you within 3 working days. I emailed you the details of the refund, you are welcome to contact me should you require any further assistance.
Regards
Rishana
Thank you for your comment.
I tried contacting you however could not reach you on the number provided.
I would firstly like to sincerely apologise for the inconvenience experienced regarding your claim query. This is not the level of service we aim to deliver and assure you that this will be addressed. I am pleased to confirm that your claim has since been reprocessed, we will be refunding this amount to you within 3 working days. I emailed you the details of the refund, you are welcome to contact me should you require any further assistance.
Regards
Rishana
Discovery Health's reply17 Jun 2015, 11:03
Official
Hello dold.ross,
Thank you for your comment.
I tried contacting you however could not reach you on the number provided.
I would firstly like to sincerely apologise for the inconvenience experienced regarding your claim query. This is not the level of service we aim to deliver and assure you that this will be addressed. I am pleased to confirm that your claim has since been reprocessed, we will be refunding this amount to you within 3 working days. I emailed you the details of the refund, you are welcome to contact me should you require any further assistance.
Regards
Rishana
Thank you for your comment.
I tried contacting you however could not reach you on the number provided.
I would firstly like to sincerely apologise for the inconvenience experienced regarding your claim query. This is not the level of service we aim to deliver and assure you that this will be addressed. I am pleased to confirm that your claim has since been reprocessed, we will be refunding this amount to you within 3 working days. I emailed you the details of the refund, you are welcome to contact me should you require any further assistance.
Regards
Rishana