TM
THUKA M

1 reviews | Active since Jul 2016

19 Dec 2016, 13:17

TOO BLACK FOR TREATMENT

<p>I was approved to undergo a cataract removal operation. Documents were sent as prove and later reversed without any explanation. I was called telephonically by an agent from disovery who interviewed me and promised to come back to me until today. I also got an sms dated17 SEPTEMBER 2016 WITH AUTHORISATION NO.1 ********** . THE NEXT MESSAGE WAS SENT TO SAY MY DR. CANNOT BE FOUND.</p> <p>It was amasing as the Scheme has all the detaills of my Drs. I am chronic but my eyes are not affected by diabetes. Adding to that Discovery is not paying for my chronic medication, I pay out of my own pocket.</p> <p> </p>

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Replies (2)
Discovery Health
Discovery Health's reply19 Dec 2016, 13:58
Official

Dear Thukamary

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Medical Scheme

Discovery Health
Discovery Health's reply21 Dec 2016, 15:18
Official

Dear Thukamary

We have been in touch with you to answer your comments. Please contact us if you have any other concerns.

Regards
Cornelius