To Big for our Clients.

For the last couple of years my in-laws have lived with us and my wife has handled their medical aid as prior to her father pasing away he was too deaf to hear on the telephone and her mother generally gets confused as she too is hard of hearing. Nothing has changed my wife completed the consent forms in 2016 and yet everytime she tries do do something on her mothers medical aid, like today she needs to order medicine via Med Xpress the imbecile that answers at the call centre response is I do not see the consent form so I cannot help you. The frustration level has got to a point that I have advised my wife to find another medical aid, we cannot go through this everytime her mother needs to see a medical practitioner or when she needs medicine. Discovery is a shadow of the company it was, the staff manning the call centre are in general pretty useless and as soon as it is something even slightly out of the norm they simply refuse to help , time to move as they obviously have got to big for their clients.