MK
Munashe K
1 reviews | Active since Jan 2014
23 Jul 2015, 16:55
Tired of following up
For more than two weeks now I have been waiting for my MSA refund. All the time when I call the following occurs:<br> - I am advised that its with the payment department<br> - I will receive the payment within two days<br> - They will call back to confirm if payment was received. To date no one has called me back<br> <br> Not sure for how long I should continue calling for the MSA refund
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Discovery Health's replyOfficial
24 Jul 2015, 15:18Hello Munandi,
Thank you for speaking to me.
I am sorry for any frustration caused by the delay in processing your Medical Savings Account refund. I confirmed that your MSA refund has been processed now and you should receive payment within 2-3 working days from tomorrow.
I sent you an email with confirmation of the payment being requested to pay you. The delays in processing your request is being investigated and will be addressed internally to avoid a re-occurrence in future.
Please let me know if you require any further assistance on this matter.
Kind regards
Bruce
Thank you for speaking to me.
I am sorry for any frustration caused by the delay in processing your Medical Savings Account refund. I confirmed that your MSA refund has been processed now and you should receive payment within 2-3 working days from tomorrow.
I sent you an email with confirmation of the payment being requested to pay you. The delays in processing your request is being investigated and will be addressed internally to avoid a re-occurrence in future.
Please let me know if you require any further assistance on this matter.
Kind regards
Bruce
Discovery Health's reply24 Jul 2015, 15:18
Official
Hello Munandi,
Thank you for speaking to me.
I am sorry for any frustration caused by the delay in processing your Medical Savings Account refund. I confirmed that your MSA refund has been processed now and you should receive payment within 2-3 working days from tomorrow.
I sent you an email with confirmation of the payment being requested to pay you. The delays in processing your request is being investigated and will be addressed internally to avoid a re-occurrence in future.
Please let me know if you require any further assistance on this matter.
Kind regards
Bruce
Thank you for speaking to me.
I am sorry for any frustration caused by the delay in processing your Medical Savings Account refund. I confirmed that your MSA refund has been processed now and you should receive payment within 2-3 working days from tomorrow.
I sent you an email with confirmation of the payment being requested to pay you. The delays in processing your request is being investigated and will be addressed internally to avoid a re-occurrence in future.
Please let me know if you require any further assistance on this matter.
Kind regards
Bruce