Time to seek a new Medical Insurer?

Somehow DH do not seem to understand my concerns expressed: I have R94K in my MSA, the DH Supervisor stated that the amount of R266.50 will not be paid via my MSA - I have to personally settle the difference or cancel/change my policy to receive the balance of my MSA - yet another source in DH says it can be paid from my MSA. Clearly the staff at DH do not know the product. Two E-mails to health info are still unanswered - why are client correspondence ignored? Currently DH's primary focus is on the dropped call - my question remains: Why do supervisory staff unaware of all the available options on the MSA and why are my two E-mails not answered by the health info group?

In the end, I elected to follow the suggestion of the Discovery Health team and elected to change my health (without a MSA) so that I can manage my own day to day expenses. LOL - only to find out that even on this seemingly simple request, the Discovery Health "rules" changes on a daily basis!! I was informed that I need to submit an E-mail requesting containing specific statements to facilitate speeding up the process of paying out my MSA balance (R88K). When I was notified by DH that my health plan downgrade is accepted and will be effective 01 Sept 2018, I duly submitted the required E-mail, with the hope that my request will be processed on 01 September 2018. Only to be notified by DH that I can only submit the request on 31 August 2018 (seems they do not have the technology to delay the activation of my request on 01 September). The really funny side of this event is that DH claims they "cannot" process my request BEFORE my new health plan kicks in, but have already made changes to the fund value of my MSA (via deducting the pro-rata amount for the remaining months). Ha ha ha ha ha - it appears different rules applies to clients. Good one Discovery . . . . . . . this latest action just makes me realise that it is possibly time to take my monthly business of ~ R8K to a more component and transparent service provider(s).