LM
Leeveshni M

1 reviews | Active since May 2016

10 May 2016, 06:35

Time to change my medical aid.

<p style="background-color: #ffffff; color: #555555;">After approximately two month discovery has failed to reimburse a claim for the a gastroscope. </p> <p style="background-color: #ffffff; color: #555555;"> </p> <p style="background-color: #ffffff; color: #555555;">Gastroscope took place on the 09 February 2016. </p> <p style="background-color: #ffffff; color: #555555;"> </p> <p style="background-color: #ffffff; color: #555555;">I have spoken to 7 employees. Their names as follows: Kaya, Ashveer, Akhona, Zenzela, Viloshnee, Dylan, Jamie. </p> <p style="background-color: #ffffff; color: #555555;">Some Ref Numbers: <span style="color: #454545; font-family: Helvetica; font-size: 12px;">***, ***, ***</span></p> <p style="background-color: #ffffff; color: #555555;">I called discovery on an average of 10 time and held on for approximately 20 mins explaining this issue over and over again. </p> <p style="background-color: #ffffff; color: #555555;"> </p> <p style="background-color: #ffffff; color: #555555;">DIscovery employees a bunch of *********** people. </p> <p style="background-color: #ffffff; color: #555555;"> </p> <p style="background-color: #ffffff; color: #555555;">I was misinformed from the very begining and this is by far the worst service I have ever received, </p> <p style="background-color: #ffffff; color: #555555;"> </p> <p style="background-color: #ffffff; color: #555555;">Please get someone to call me to cancel my medical aid. WIll have to give one of your competitors a try now. </p> <p style="background-color: #ffffff; color: #555555;"> </p>

0
Replies (1)
Discovery Health
Discovery Health's reply10 May 2016, 11:20
Official

We saw your comment and understand your frustration.

We can confirm that the claim is now processed and the details confirmed with you telephonically. Please accept our apologies for the delay in your claim processed. We are addressing the service you have received to make sure this does not occur again.

If you require any further ***istance, you are free to contact us directly.

Regards

Jashvir