Time and money wasted!

<p>I would like to share my terrible experience with Discovery Health- Key care plus option.</p> <p>They have upped my premium with no notification, they have put me on a premiuim that is higher than my salary bracket. I called to rectify this issue, the lady that helped me clearly read my bank statement and assumed i was getting an extra income.She told me to go to the police station and get an affidivat stating what is my income and so forth.After doing so and sending through to the medical aid. I had to call them again to find out whether this has been resolved . This other lady put me on hold for over 10 minutes to find out for the previous lady that assisted me she could not find my bank statement on the system it like just disappeared into thin air. It was a back and forth process.She told me she will call me back and didnt .After two days I call them back today to find out what is going on and still no one could help me. They could not find my bank statement that was on the system when the first lady helped me. I really am so disappointed I am a new member of Discovery Key care and I thought they would be more helpful and assist as soon as possible. The lady got back to me now saying that they cannot do anything they calculated an average of three months and thats the bracket I am put on. This is time consuming for me they could have just told me that in the first place instead of wasting my time and money. I will definitely be looking for a new medical to go on!! </p>