1 reviews | Active since May 2017

22 May 2017, 16:20

****tiest Service and Medical Aid ever

<p>My 6 Month old baby has been struggling with Diarrhea for almost a week, after visiting the GP twice and the medication not working he referred me to the pediatrician. So today after fighting with Discovery for Authorization, the GP and the Paediatrician calling to obtain authorization authorization the still sent me up and down. They advised me to go to the pediatrician and they must phone for auth, to no suprise they let me go all the way there and I did not get a authorization. They expect us to have him admitted to hospital, miss a days work in order for him to see a pediatrician. How can you not help in an emergency where a infant is involved?</p>

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Replies (4)
Discovery Health
Discovery Health's reply23 May 2017, 09:53
Official

Dear lisa-marie-smith

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply23 May 2017, 09:53
Official

Dear lisa-marie-smith

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply24 May 2017, 15:09
Official

Dear lisa-marie-smith

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply24 May 2017, 15:10
Official

Dear lisa-marie-smith

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team