This is the worst service I ever seen in my life

My friend is struggling with Discovery Health. She did change the from other medical aid to Discovery Health. She phone and phone. The phone just get drop. Why do we pay medical aid if the people of the medical doesn't answer. There is no answer when you phone them. Why are the people then there in the post getting money? Petro Olivier ***. Call Petro. She phone and phone. Her husband is on oxygen he has COPD. Her email is ***. I want to know before the end off today a answer.