THIS IS THE 2ND WEEK WAITING FOR JACQUALINE FROM DISCOVERY WITH THE FEEDBACK REGARDING MY IVF,I NEED TO SEND THE FORM TO MY EMPLOYER ASAP

Yet im here again writting regarding discovery medical aid;or shall i say their consultant that are unrialable

I was making enquiry regarding me changing to another plan so discovery can be able to pay for IVF treatment;im 42years yet to be 43 in august;according to my understanding i can IVF as im planning to start in January;so i spoke to Jacqouline;she said she was gona escalate my question if i can stil do it before cut off of my time which will be August 2023 when im turning 43 years;from the other week im still waiting for her response;i have called her back twice and she ssid she will get back to me;still no response and i need to return the form to my employer ASAP that state that im going to change to another plan in january.This is very draining and fustrating its not my fault that that i cant concieve naturally ;in my life i'v tried all but my hope is in this 8 months period that i feel its also gona pass me by since i dont get any feedback;im writting in tears because noone can understand the pain athat INFERTILE WOMEN go through;im willing to try and hoping for the best since im planning to use egg donor from my little sister in this 8 months ;IS THAT TOO MUCH TO ASK ???????