AA
Alexa A

1 reviews | Active since Dec 2018

06 Oct 2021, 09:01

This is ridiculous to be paying so much and receiving nothing

I contacted discovery to ask them a query. I was rushed to hospital in order to get attention as I had extreme pain in my stomach. I saw a gastroenterologist and had to pay for it (because I’m on my self payment gap). The doctor said I urgently need to get a gastroscope but he informed me that’s because I’m with discovery I have to pay a co payment of about R4600. I cannot afford to pay this co payment right now and the doctor said I need this procedure done urgently. This is really ridiculous. It is a hospital procedure that should be paid for in full. Discovery is telling me that there is only no payment if I do it out of hospital. Firstly there is no doctors that do this out of hospital and the ones that do are extremely ***** and are taking cash for procedures. I need this scope done urgently and now cannot do it because you guys want a copayment. If this is the case I really don’t want to be on discovery anymore. My friend is on momentum , she got a scope done and did not have to pay a big co payment at all to the hospital but now I have to pay this? This is ridiculous and medical aid should cover this. Especially being on classic priority.

Thanks, Alexa Membership number: ***

0
Replies (5)
Discovery Health
Discovery Health's reply06 Oct 2021, 10:34
Official
Dear Alexa A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
AA
Alexa A's update06 Oct 2021, 10:48
Reviewer Update
I am supposed to be getting this scope on Friday and still noone hasnt gotten back to me
Discovery Health
Discovery Health's reply06 Oct 2021, 14:41
Official
Dear Alexa A

We’ve contacted you regarding your complaint. 
   
Regards 
Discovery Health Servicing Team
AA
Alexa A's update06 Oct 2021, 14:59
Reviewer Update
You contacted me but did not resolve my issue.
Discovery Health
Discovery Health's reply14 Oct 2021, 12:42
Official
Dear Alexa A

We’ve contacted you regarding your complaint. 
   
Regards 
Discovery Health Servicing Team