THIS IS BECOMING A HUGE INCONVENIENCE!

Discovery - HOW CAN YOU BE THIS BAD MONTH - EVERY MONTH I HAVE TO SIT WITH THIS.

Again i am sitting with the same problems like i do every month.

I send my forms an depending on the operator who gets it they choose if they will process or decline my special payment for the month. Then i have sit on Facebook and complain and sort it out EVERY SINGLE MONTH!

This month the form was filled in and sent as per normal but for some reason i needed to change the Healthcare Professionals details - FOR THE FIRST TIME.

Then i get a email stating the the claim is processed and will be paid in 3 days.

After this i get a email:

Dear Member Unfortunately, we are unable to assist you as your email only contained a cover letter. Please email copy of the claim to *** or fax it to ***.

Please explain to me and anyone els who is reading this - WHERE DO I STAND with this month's horror claim?

This is seriously a huge inconvenience dealing with this poor service EVERY SINGLE MONTH