Third class customer service

I had called Discovery Health representative and later on through my FA (he is at least trying whatever he could) for creating spouse's login on App. Even after updating the contact details, the system is not sending OTPs. Earlier they told that there are duplicate\different entities for her, they need to be merged. Later they confirmed that they have been merged. It's been over 4-5 weeks now, every now and then she tries to register, and gets same error. No one is bothered to contact us. Just don't buy any product from Discovery, once you are in, you will be on your own.