Think twice before joining Discovery, your emergency procedures might only be partially covered

I have received such bad service from Discovery after 10 years of Discovery membership. and I made a claim on the 21/08/2017 for the radiologists. I visited the emergency room and the doctor performed a blood tests on me and one of the tests show the D-dimer was positive and after the doctor assisting me consulted a specialist physician I was sent for a CTPA to exclude pulmonary embolism which could be potentially life threatening. I was told that if it is emergency the medical aid will pay for it. However I was not aware that a portion will be recovered from my savings which was depleted at the time. Surely if it is an emergency and potentially life threatening, the medical aid should cover it. I am very disappointed as I now have to think twice before being treated for something which is considered an emergency as it may cost me a material amount cause if so than I don’t see the point of your medical insurance and might as well join the government insurance. I have never been in hospital before and now this.

Up until now I have spoken to several customer care officers and they requested further information and never came back to me. I dealt with the call centre agents, Shayuri Devar, Lucille Fakier who followed up after I complaint and no one has come back to me on this matter. Highly disappointed and I am currently considering new medical aids. They don't even have the decency to communicate effectively , highly disappointing.