******* that hide behind processes to return my money

I am very disappointed with Discovery health. I have wasted my airtime calling Ref *** told me to hold for her supervisor call was 20 minutes i told her i will run out of airtime.everyday i call and email and get the same result. i want my funds returned to me and don't sit with my money and earn interest and keep giving me the run around. very easy to take my money almost impossible to return my money