BP
Bertha P
1 reviews | Active since Jul 2018
03 Jul 2020, 13:31
*******
Your are blatant *******. *****ing 3 payments at once for the past 3 months after we have already paid it and can noe you can not "find" it. I will go to every social media there is available to tell my story, to your head office. You are like every business in this country, Pathetic. *******.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
06 Jul 2020, 08:32Dear Bertha P
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply06 Jul 2020, 08:32
Official
Dear Bertha P
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
BP
Bertha P's updateReviewer Update
06 Jul 2020, 10:28When is soon? You took 2 payments to much, and it is still blocked. I could not buy my daughters heart meds this weekend. My husband and I have spoken to 20 consultants, what a bush of ***********, pathetic people. We have been put on hold for hours, the phone has been put down in our ears, been relayed to the message "after hours". At some stage I got a manager who said she (Zugahne) will sort it out friday and still nothing. Really bad bad service. You will sort this out ASAP. You are blatant theives!
BP
Bertha P's update06 Jul 2020, 10:28
Reviewer Update
When is soon? You took 2 payments to much, and it is still blocked. I could not buy my daughters heart meds this weekend. My husband and I have spoken to 20 consultants, what a bush of ***********, pathetic people. We have been put on hold for hours, the phone has been put down in our ears, been relayed to the message "after hours". At some stage I got a manager who said she (Zugahne) will sort it out friday and still nothing. Really bad bad service. You will sort this out ASAP. You are blatant theives!
Discovery Health's replyOfficial
07 Jul 2020, 15:39Dear Bertha P
We have responded to your query.
Regards
Discovery Health Servicing Team
We have responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Jul 2020, 15:39
Official
Dear Bertha P
We have responded to your query.
Regards
Discovery Health Servicing Team
We have responded to your query.
Regards
Discovery Health Servicing Team