DN
Damian N

1 reviews | Active since Oct 2019

02 Jul 2020, 13:51

*****s

i cancelled vitallity even before the start date yet you guys are still trying to debit me, i called many times but no one is assisting, i was made to hold on the line for over 28 mins but no help, i have unpaid charges that i demand a refund, i have a case number and the lady Neli promised to email me but still nothing, this is the worst servide...case number **********, i want a call back asap

0
Replies (3)
DN
Damian N's update02 Jul 2020, 13:53
Reviewer Update
ood day Shaad Kindly be advised no one has contacted me, I called today again and was put on hold for over 10minutes and still the next person that answered wanted to transfer me to another department, I am asking this matter be taken serious Regards Damian
Hi Mr. Naidoo I checked on this and I would like to let you know that the billing for Vitality is administered from Discovery Health. I have asked them to intervene here. I have sent this through and they will be in contact with you regarding the billing and will assist on the way forward. Regards Shaad
[Email from external sender. Proceed with caution.]

Good day Shaad Kindly view bank statement as you guys are still trying to debit my account which has led to unpaid chares which I demand a refund for, as per my bank statement the unpaid charge is R150, I cancelled this policy before inception and no consultant is assisting me. Because of what you guys are doing I had to close this bank account Pleaser assist urgently Regards

Good day Mr. Naidoo Thank you for your email. You currently do not have an active Vitality policy with us. No billing has been raised. You do have Vitality Money which is part of the Discovery Bank benefit offering. For assistance in this regard you will need to email ***. Regards Shaad Cason Executive Relationship Manager Escalated Query Management Team Discovery Vitality Executive Office Contact: ***http://www.discovery.co.za
Discovery Health
Discovery Health's reply03 Jul 2020, 09:46
Official
Dear Damian N We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply07 Jul 2020, 16:14
Official
Dear Damian N We have been in touch with you to answer your comments. Regards Discovery Health Servicing Team