they refuse to change my invome bracket

I have been a Discovery client for many many years. I am on the key care plus plan. <br> <br> I lost my job in January and have since then not had ANY income. Now they refuse to change my invome bracket as they day I recieve more than R360 p/m in my account. I have recieved payment from my previous employer ( unfair dismissal) more than two months ago and now they say I recieved more than the amount above. <br> <br> They do not want to lower my income bracket, but I also need to pay my medival aid. So I ask my mom to put money in my acvount so that I can pay my medical aid. THAT IS NOT AN INCOME AT ALL. THAT IS SPUNGING OFF OF SOMEONE ELSE. NOT AN INCOME!!!<br> <br> How do they expect me to pay their rates if there is no money in my account?<br> <br>