They not a scheme for people they are the scheme

Ohk so my son has been up and down to a specialist for his eyes he does currently wear spectacles however the specialist has discovered that he needs to have an operation done on both of his eyes so the time comes for authorisation the receptionist calls many times to the office so they send a assessment form to my sons primary GP to filled in and send back to them mind you the specialist told them that its a matter of urgency for them to authorise it he has been on a waiting list being investigated by their forensics team he is a damn six year old who needs to have this procedure done while his on school holiday for healing purpose and we still didn't get feedback from them in some cases there needs to made an exception especially if im the one paying monthly premiums for medical cover it's just not fair i was on a medical aid previously and i never had any issues with them nothing but you want to give clients the run around you are worse than the government terrible service i would have never joined this scheme coz thats what it is a scheme now god forbids the operation takes place a later stage maybe even next year he will than miss school where it could have been prevented to begin with you guys sux. I even emailed the numerous times i did not receive any feedback either. Im utterly disgusted by how urgent matters are attended to