1 reviews | Active since Sept 2020
They make me sad.
I had a severe life threatening tooth abcess that had the dentist I went to reffer me to a specialist as an emergency. I got there and had to be admitted in ICU as an emergency procedure had to be done. Discovery states that in case of an emergency, you don't pay any upfront payment however Discovery refused that my case is an emergency even though I couldn't even breath properly ( was in so much trouble that needed emergency care). I was literally in ICU!, my mouth was not opening, I could not swallow or eat anything But Discovery still states that it was not an emergency and now i must still pay a deductible on R9650 to the hospital. What am I paying near R4500 pm for ? When I got admitted I was told it was sorted with Discovery but noooo today I get a statement that they didn't treat this matter as an emergency. I'm just Saddened by Discovery honestly I'm shatterd. Is a matter of life/death not an emergency anymore? So heartless I don't know where to turn to.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
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Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
