They Just Refuse To Cancel

This is my final chance i will give you guys to rectify this before proceeding with my complaint to the Consumer Protection Act. I want the Vitality benefit cancelled with immediate effect and a full refund of what i paid for this benefit from January 2023 to date as my cancellation request was put through in December 2022.

My contact number is *** should you need to contact me which you do have on record, but it seems that your consultants refuse of call me the main member they call my dad instead.

MY REFS FOR CANCELLATION ARE BELOW AND I REQUEST ALL CALL RECORDINGS OF MY CALLS TO YOUR DEPARTMENT WHERE I WAS ADVISED MY VITALITY WAS CANCELLED.

I sent a mail to change the plan on the 11-12-2022 , ref no. WRefNo#***#- -MailRef#***#-

I had no call nor any feedback so i then sent another mail to cancel on the 23-12-2022, ref no. *** -MailRef#***#- (Still no response)