They just don’t care. So unprofessional.

I called Discovery to obtain a letter for SARS, stating that I paid for premiums for a policy that is not under my name. I received a letter which had an incorrect policy number, I then called them to advise that I received the document with the wrong policy number and requested them to resend the letter with the correct policy number, I then received the letter again with the wrong policy number AGAIN....!!! I contacted them for the 3rd time advising them what they have been doing wrong and what they need to rectify.

3rd time unlucky, I received the letter which contains 2 pages. The 1st page is the correct letter but looks tampered with which I cannot sumbit to SARS as it will seem as I tampered with the document and I could possibly be charged for *****, the 2nd page is the same type of document for some other discovery client!!!

It shows how discovery consultants work as they did not check the attachment before sending it to me which is very scary as this document is confidential and it makes me think how discovery account holders info can just be sent without confirmation. Their admin services are so damn Unprofessional. And now I need to contact them for the 4th time now.