CK
Cristen K

1 reviews | Active since Mar 2013

08 Sept 2015, 16:28

They have no heart!!!

I've been at Discovery for my whole life on my parents medical aid, I went off of their medical aid and on to my husband's Medical aid in August, 1st of August they deducted my husband's medical aid and not my medical aid, I phoned them to find out if this is right, they informed me that there are no problems, that I get billed in Arrears....<br> <br> 1st of September they deducted my husband's medical aid and my medical aid, but my medical aid they deducted double, which left me with 34.00 in my account... I phoned the to find out what is wrong, they told me that know I get billed in Advance.... <br> <br> Who gave them the right to deduct extra off of my account as it's a fault on there said not mine.... They gave me the wrong information, I wanted to pay and they told me that I don't need to....<br> <br> I've asked them If they can maybe just refund me with one month and then I can pay back each month an R100.00 or so, they said no, they will suspend me if I owe them money....<br> <br> I can't be suspended and I can't go without that money..... <br>

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Replies (1)
Discovery Health
Discovery Health's reply08 Sept 2015, 16:48
Official
Hello ck002,

Thank you for your comment.

I am busy investigating the details of your query and will be in contact shortly to provide feedback.

Kind regards
Bruce