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Caitlin L

1 reviews | Active since Jun 2014

05 Jun 2024, 13:36

They don’t care if you die!

Discovery doesn’t care about PmB conditions that can kill you. They are refusing to pay my Epipen in full, yet last year they did. They want to pay a measly R250.00 out of R1100 it’s supposed to be paid in FULL it’s a PMB! I have auth numbers, the letter that says 2 epipens a year.

I have been on the phone nearly an hour with no joy.

If I die, what are you going to tell my children? This is utterly disgusting, Discovery!!!

0
Replies (2)
Discovery Health
Discovery Health's reply05 Jun 2024, 14:03
Official
Dear Caitlin

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply06 Jun 2024, 16:54
Official
Dear Caitlin
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team