1 reviews | Active since Jul 2016

15 Jul 2016, 07:44

They don't understand their own process

<p>Discovery health has a self payment gap where you need to pay until you close your self payment gap then you go into threshold. So i sent my claims that I have paid myself but they still say non payment becuase my funds are finished. Really????</p> <p> </p> <p>Then they say they only pay for one session per day, it was only one session for the day. Really you guys love taking out money but don't want to pay when the time comes. I am not impressed at all</p>

0
Replies (2)
Discovery Health
Discovery Health's reply15 Jul 2016, 14:52
Official

Hi Natalie-morley

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply19 Jul 2016, 12:05
Official

Dear natalie-morley

We have been in touch with you to answer your comments and have sent you feedback by email. Please be in touch if you have any other concerns.

Regards
Anil