SG
Sihle G
1 reviews | Active since Jul 2011
13 Jan 2016, 12:10
THEY DID IT AGAIN!!!
I don't know exactly how long do I have to put up with this, maybe Discovery should answer this or do I have to pursue other avenues. I am on medication and I ordered my medication last year 31 December 2015 only to find out they delivered my medication in the wrong address. I was contacted by the courier services because they can't locate me. Same issue I had with them last year. I'm about to add my child in the medical aid but the service they give me it sucks really. I need my medication, I don't want to default. Someone sane please help to find the root cause of this mess. I've been a loyal member to them but they treat me like this, putting my life at risk.
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Discovery Health's replyOfficial
17 Jan 2016, 17:16Hello snesihle,
Thank you for your comment.
We're sorry to hear of your frustrations using our medicine courier services. The service was developed to help our members obtain their chronic and acute medication in a much more convenient and hassle free way and was in no way intended to cause you distress.
We confirm that the MedXpress Team have been in contact with you and have provided clarity on the delay of your order. The Team have also made provision for future orders to be closely monitored and to avoid a similar occurrence of this nature.
Kind regards
Faeeka
Thank you for your comment.
We're sorry to hear of your frustrations using our medicine courier services. The service was developed to help our members obtain their chronic and acute medication in a much more convenient and hassle free way and was in no way intended to cause you distress.
We confirm that the MedXpress Team have been in contact with you and have provided clarity on the delay of your order. The Team have also made provision for future orders to be closely monitored and to avoid a similar occurrence of this nature.
Kind regards
Faeeka
Discovery Health's reply17 Jan 2016, 17:16
Official
Hello snesihle,
Thank you for your comment.
We're sorry to hear of your frustrations using our medicine courier services. The service was developed to help our members obtain their chronic and acute medication in a much more convenient and hassle free way and was in no way intended to cause you distress.
We confirm that the MedXpress Team have been in contact with you and have provided clarity on the delay of your order. The Team have also made provision for future orders to be closely monitored and to avoid a similar occurrence of this nature.
Kind regards
Faeeka
Thank you for your comment.
We're sorry to hear of your frustrations using our medicine courier services. The service was developed to help our members obtain their chronic and acute medication in a much more convenient and hassle free way and was in no way intended to cause you distress.
We confirm that the MedXpress Team have been in contact with you and have provided clarity on the delay of your order. The Team have also made provision for future orders to be closely monitored and to avoid a similar occurrence of this nature.
Kind regards
Faeeka