They are unable to read, would you believe it?

<p>I was sent an application to fill, paper ( I thought it would be online).</p> <p> </p> <p>Quite a number of pages, they are unable to read 2 of them and do not understand that the same account will be used to debit and refund.</p> <p>I am attaching the docs they claim they can't read, another delaying tactic ???</p>