There is no single point of contact, no continuity, and no real effort to build a relationship

Dealing with transactional, detached, impersonal Discovery has been nothing short of exhausting. Every time I call, I find myself explaining the same issue to a new person, as if previous conversations never happened. There is no single point of contact, no continuity, and no real effort to build a relationship with customers.

Rather than feeling valued, I feel like just another number in their system. A lack of personalized service makes resolving even simple queries frustrating and time-consuming. The absence of assigned case managers means that every interaction starts from scratch—wasting time and leading to repeated misunderstandings.

If you're looking for efficient, connected customer support, this company is not the place to find it.