THEMBISA has restored my faith in humans on the other side of the phone

I have called Discovery numerous times regarding the day to day extender benefit. I had been sent from pillar to post with the claims department to still get a rejection and no one able to identify the issue.

That was until I got through to Thembisa Ngwenya. She was calm through my frustration. QUCKLY identified the problem. Said she would resolve it with the practice 1st thing in the morning. She did just that AND she attempted to call me to give feedback. When she couldn't get hold of me she sent an email. All things I was not aware that Discovery consultants do. To add to that, she called me again today, 3 days later to give me feedback on my issue and said she would call me next week to advise. For the 1st time I actually believe the person on the other side of the line.

Even though my query is not yet resolved I am quite sure it will be.

THANK YOU THEMBI!!!! You were amazing to deal with and I hope they give you a Bell's there since it's Friday.

P.S. Can Discovery please find a seamless method to administer the extender benefit because I always get an issue, especially when it comes to the physical consultation. I don't know how many hours I have spent, with claims rejected when I followed all the rules to enjoy this benefit.