Theft by Discovery

My Mother has taken out a plan on Key key plus in October of this year, I opted to be responsible for payment of the monthly installments. As per the phone call which will be legally binding, I have only agreed to pay the standard fee of about R900 per month. As my mother has not had medical aid for a few years, there was a late joining penalty added on to the premium by the underwriter. After I have been advised of this, I did not sign the form which was emailed to me to with the revised amount, which means I did not agree to the revised figure. At the end of October my bank account was debited for an amount out of legal agreement. This is THEFT.

I contacted the sales consultant via email on the 2 November for feedback on this issue,to date I have not recieved any response from her. I forwarded the same email to her on the 9th, still no feedback or a reply from her.

I have also asked her for simple assistance on information about my partners policy via email, she said she could not assist.I then called a different consultant and they were able to assist me immediately.

Discovery , you have ****** from me and I want my time and money back. I will advise all of my colleagues, family and friends to change their medical aid service provider if they are with Discovery and I will be taking this issue to social media.