Theft, as Discovery erases owed benefits and makes it clients problem

I started the My Pregnancy programme with discovery which provides a bundle of maternity benefits. However, before using any benefits the bundle was already depleted of some consultations and scans, an error on the part of Discovery system. After weeks of contacting agents and repeatedly explaining the situation, I was told the missing benefits cannot be reallocated due to system limitations. I had to use what I was given and after it was depleted contact agents again for reprocessing of claims. This would take months of hassle, stress and re-explainations. Despite huge medical aid costs and owed medical coverage, Discovery cannot fix their own systems issues which results in loss of owed benefits to clients. This basically equates to theft! And I am told I have to continue in future to plea for refunding of extra spent costs because of this. This is unacceptable and I advise everyone to think twice before joining discovery medical aid.