CW
Cole W

1 reviews | Active since Jun 2018

21 Oct 2022, 15:19

THEFT AND ABUSE FROM DISCOVERY

My wife has been pregnant for some time and Discovery was deducting all consultations and required blood works from our medical savings. No one told us about a maternity/pregnancy benefit until we had to pay our gynecologist cash. She was shocked and told us about the Discovery benefit. We then activated said benefit and asked Discovery that only the money pertaining to the pregnancy be replenished as I rely on the savings for other medications and cannot do without. Discovery is now telling me they cannot replenish said savings. I cannot and will not accept this as a reason because it's a pathetic excuse to blatantly ***** from us. I demand that this be rectified ASAP and I will be taking matters further. THIS IS THEFT AND ABUSE!!!!!!

0
Replies (3)
Discovery Health
Discovery Health's reply24 Oct 2022, 07:01
Official
Dear Cole V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
CW
Cole W's update28 Oct 2022, 03:38
Reviewer Update
It has now been almost a month since my wife logged this query directly with Discovery, over a week since I logged it with Discovery, and 4 days since I wrote this review. I have called, chatted on the site, used WhatsApp bot, website bot, was told to call board of Healthcare funders and also the counsel for medical schemes and I was instructed by them to take this up with my provider. I have been sick for 2 months not seeking medical attention because I can't see a doctor. I am now 3 days out of my prescription epilepsy medication. Give a call today (28-10-2022) or so help me I will come to your Sandton office myself make things very uncomfortable. I've played nicely and did as yall asked. I'm literally sick and tired now
CW
Cole W's update28 Oct 2022, 03:47
Reviewer Update
And I don't want a call stating "there's nothing you can do". I want solutions, not excuses. I have provided all the necessary info and evidence in my original discovery request and all the history is on my profile. I haven't slept tonight because I'm so sick. Hurry up