The worst service with queries taking months to get attended to VITALITY IS HORRIBLE

Is shocking that is taking discovery over 3 months to solve the cash back issues. What’s the point of selling us Vitality paired with our medical aid if I don’t get any value from it? Since October I haven’t received any cash back and this includes healthy food and gym, everytime I am told to change bank details and nobody bothers to follow up, my bank details are correct on your system that’s where I get my salary and surprisingly your debit orders go through the same account but when you have to pay me you ask me to change bank details.

Does it really take that long for such a big company to work or employees just don’t care about clients?

My vitality number is *** if you’ll bother to look into this