The worst service provider.... Actually, non service provider!

I am starting to feel that Discovery Health is the worst service provider ever. One pays much to get very little in return. People at Discovery never seem to honor their undertakings to resolve issues, or to revert to clients. Their system is flawed and their staff lacks apathy! A refund is due to me and I've been chasing after such refund for a long time! I call almost daily, since they never take the initiative to return calls, or to revert with feedback,.despite their false promises to do so. I don't think that they care about their clients. It's all about the money!!!