The worst service ever!!!

Today at around 10:45 i called Discovery on ***to request a certificate of membership i called and went through the whole IVR process i got through to an agent who literally took 5 minutes to answer me, in the background i could hear talking etc she eventually comes to the phone no apology for that and clearly has no idea of what she is doing i tell her i need to COM for Discovery and Remedi she send the Discovery one and says she cannot assist with the Remedi as i need to be transferred to Remedi, she transfers me back to Discovery does not introduce me to Tasha who answered the second call and Tasha has no idea what i want etc i ask Tasha for her team leader and Tasha states that her team leader is not there and cannot assist me even if i spoke to the team leader... I AM SHOCKED AT THIS SERVICE AND I WANT A TELEPHONIC APOLOGY FROM YOUR CONSULTANTS FOR THEIR DISGUSTING SERVICE AS WELL AS TAKE THIS AS A NOTICE OF CANCELLATION FROM MY SIDE...