1 reviews | Active since Mar 2017
The worst, most irresponsible and unorganized medical aid
<p>Discovery medical aid is one the worst, most irresponsible and unorganized medical aid which can not be trusted at all.</p> <p>on the weekend I went to clicks to buy medicine,I found out my membership has been deleted.<br />Today when I called discovery, they informed me that they deleted my membership based on Cell C ( my company ) HR request.</p> <p>An employee with same surname has resigned from Cell C who even wasn't a main member of discovery and then discovery deleted my membership!!</p> <p><br />I need proper answer from discovery, first don't you work based on policy number or even ID number of your member. How is possible to delete membership account only based on surname and how irresponsible you are that even didn't bother yourself to check at least first name and surname. The person who resigned from my company even wasn't a discovery main member and for sure she has different ID number.</p> <p>How come when she resigned from Cell C, Discovery deleted my membership only based on similar surname? Don't you know people with same surname might work for the same company?</p> <p><br />Discovery even didn't contact me by email or sms to notify me about deleting my account. Such a huge mistake is not accepted at all. Discovery has to contact their agent at Cell C head office to find out how such a huge mistake has happened.</p> <p>Since first of March my membership has been deleted and I didn't have any coverage without even being notified. I have R27000 saving with discovery and I don't understand how discovery can be such an irresponsible medical aid company.</p> <p>Discovery is the worst , the most irresponsible and unorganized medical aid company that I have ever seen in my life.</p>
Dear jason13550
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Dear jason13550
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Good day
I received an email from discovery giving me excuses for their huge mistake.
please note that I am the main member of Discovery medical aid and my wife is my dependent. I think this should be very clear on the membership policy.
So, any account change on our Discovery medical aid has to be communicated to me.
No one from cell C or Discovery has contacted my wife on her Cell C email or private email or on any of us cellphone number. I am 100% sure that discovery has not sent any notification before deleting our membership.
I don not accept any excuses from discovery. Obviously if a person who is not the main member resign from her company, discovery must not delete the memberships. I definitely have the different first name and ID number compare to my wife. So discovery should have been able to distinguish she is not the main applicant.
If discovery wants to only work based on Surname and working place, what would you do with people with the same surname and at same office. Do you delete one account when the other person with the same surname resigned???
Also note that the reason for clearing mentioning who is the main member on the medical aid policy is for discovery to prevent such a huge mistake.
This shows discovery is very irresponsible and unorganized company as they don't check who is the main member and if policy-dependent resign then discovery delete the membership despite the main member hasn't resigned.
With such a huge mistake your company put me and my wife on risk as if any emergency had happened to us within those days that Discovery deleted my account, we didn't have any hospital coverage.
I don't accept that even discovery has tried to contact us as obviously as per policy I am the main member who I didn't receive any email or SMS from discovery nor my wife on her Cell C or private email she hasn't received any email from discovery and none of us received any SMS from discovery.
Also I had R27000 Saving. Doesn't discovery call their ex member to see what member wants to do with their saving?
Honestly I have been with other medical aid and this is the first time I see such unprofessional behavior from a medical aid company.
and now your agent just tries to bring excuses.
Good day
I received an email from discovery giving me excuses for their huge mistake.
please note that I am the main member of Discovery medical aid and my wife is my dependent. I think this should be very clear on the membership policy.
So, any account change on our Discovery medical aid has to be communicated to me.
No one from cell C or Discovery has contacted my wife on her Cell C email or private email or on any of us cellphone number. I am 100% sure that discovery has not sent any notification before deleting our membership.
I don not accept any excuses from discovery. Obviously if a person who is not the main member resign from her company, discovery must not delete the memberships. I definitely have the different first name and ID number compare to my wife. So discovery should have been able to distinguish she is not the main applicant.
If discovery wants to only work based on Surname and working place, what would you do with people with the same surname and at same office. Do you delete one account when the other person with the same surname resigned???
Also note that the reason for clearing mentioning who is the main member on the medical aid policy is for discovery to prevent such a huge mistake.
This shows discovery is very irresponsible and unorganized company as they don't check who is the main member and if policy-dependent resign then discovery delete the membership despite the main member hasn't resigned.
With such a huge mistake your company put me and my wife on risk as if any emergency had happened to us within those days that Discovery deleted my account, we didn't have any hospital coverage.
I don't accept that even discovery has tried to contact us as obviously as per policy I am the main member who I didn't receive any email or SMS from discovery nor my wife on her Cell C or private email she hasn't received any email from discovery and none of us received any SMS from discovery.
Also I had R27000 Saving. Doesn't discovery call their ex member to see what member wants to do with their saving?
Honestly I have been with other medical aid and this is the first time I see such unprofessional behavior from a medical aid company.
and now your agent just tries to bring excuses.
Dear jason13550
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Dear jason13550
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team